Title: Shipping & Refund Policy
Content:
SHIPPING POLICY
Order Processing Time:
All orders are processed within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping: [3-7 Business Days] - [Price or "Calculated at checkout"]
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Expedited Shipping: [1-2 Business Days] - [Price or "Calculated at checkout"]
(Free shipping is available for orders over [$50]).
International Shipping:
We offer international shipping to select countries. Shipping charges and delivery times vary by destination and will be calculated at checkout. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [VitalViro] is not responsible for these charges if they are applied.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
REFUND & RETURN POLICY
We have a [30-day] return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
Due to the nature of our products (health supplements, skincare, and consumables), items must be unopened, in their original sealed packaging, and completely unused to be eligible for a return. We cannot accept returns on items that have been opened or used due to health, safety, and hygiene reasons.
Non-returnable items:
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Opened or used supplements and skincare products
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Gift cards
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Items purchased on final sale
How to Start a Return:
To start a return, you can contact us at [support@vitalviro.com]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note: The customer is responsible for paying return shipping costs unless the item arrived damaged or the wrong item was sent.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within [5-10] business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.